Effective Date: March 22, 2022 (Last Updated: September 23, 2025)
This Privacy Policy describes how MBP Outdoor Ventures, LLC, a United States limited liability company registered in North Carolina d/b/a Arvie.com (“Arvie,” “we,” “our,” or “us”) collect, use, process, and share personal information. This Policy applies to visitors and users (individually, “you”) accessing, using, or obtaining any materials, information, services, or products (collectively, “Services”) by accessing or using the Services on the Arvie website, mobile or tablet application, or any other feature or other Arvie platform (“Our Website”). Please note that your use of our Services is additionally subject to the Arvie’s Terms & Conditions.
INFORMATION WE COLLECT AND USE
“Personal information” is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you. For purposes of this Policy, there is no meaningful distinction between the terms “Personal information” and “Personal data.”
Personal Information We Collect Directly From You
As you visit or use our Services, we collect the following categories of personal information directly from you:
Personal details (such as your name, age, birthday, gender)
Contact information (such as email address, address, phone number)
Booking information (such as, for each traveler, the traveler’s name, location, date and time of departure and/or check-in, date and time of arrival and/or check-out, and amenities)
Account information (such as login credentials, including email address and password, and account settings)
Membership and account numbers for camping related discount plans including, but not limited to, AAA, KOA and Good Sam
Social media data (if you choose to link your Arvie account with a social media account, Arvie may collect personal information such as name, age, gender, photograph, and other personal information relating to your social media account)
Billing information (such as credit, debit, or other payment card information and billing address)
Your contacts (such as contact information of people you add to, or notify of, your campground parking reservations or itineraries through our Services)
Your preferences (such as your home location, recreational vehicle preferences, features preferences, location preferences, parking preferences, route preferences, communication preferences, and other preference information you provide us)
Reviews you submit (including any screen name you publish under or any personal information you include about yourself or others in such review)
Content you publish on our Website (including your travel recommendations, blog, vlog, reviews and any personal information you include about yourself or others, or in content you publish in any media provided by us)
Photos of you and anyone else in the photos (such as when you add a photo of yourself to your profile, upload photos to a review, or link your social media account to your Arvie account)
Communications you send us (such as questions, conversations, complaints, or other information that you may submit to our support team)
Promotion information (if you choose to participate in a contest, sweepstakes, or similar campaign, we will collect any information you provide in relation to such activity, such as photos, images, captions, or other content, in accordance with the terms provided at that time)
Other information you may provide (including other information you provide about yourself or others through our Services or to which you provide us with access via third-party platforms)
You may choose not to provide some of the personal information described above. Please note, however, that many of our Services require some personal information to operate, so if you choose not to provide the personal information necessary to operate and provide you with a particular Service or feature of that Service, you may not be able to use that Service or feature.
We do not proactively collect sensitive personal information, such as health-related information. However, our Services include text boxes that are designed for you to describe certain details about your travel or booking preferences or special requests that you want us or our travel providers to know. Please be aware that information you freely submit in these boxes may reveal to us or to the travel providers or third parties with whom we share information (as detailed in the How We Share Your Information section below) certain information that may be considered sensitive personal information under applicable law (for example, information about disability accommodations). Sensitive personal information you voluntarily submit is processed on the basis of your consent, which you may revoke at any time by contacting us at the details set out in the How to Contact Us section below.
Personal Information Generated By Us
As you use our Services, we generate certain personal information about you, including through automatic data collection and by inferences based on the information we collect about you and your activity. We may automatically collect information about your interactions with the Services or communications you receive (such as email or SMS) using certain technologies, such as cookies, web beacons, and other technologies (see our Cookies and Interest-Based Advertising Policy for more details). We generate the following categories of personal information about you:
Device information. When you visit or use our Services, we automatically collect certain information about your device (e.g., your mobile device, computer, or tablet), including information about your hardware and software, device configuration, and nearby networks. Such data may include IP address or other device identifier; country of origin, region and language settings; and information about domain servers and wireless or network access points near your device.
Usage and performance information. We automatically collect personal information about your usage of the Services, including your searches, statistics about the travel itineraries you share with us, how you interact with the features of our Services and the links you click, your preferences, access times, referring URL, and performance of our Services.
Location information. If you use our Services, we may automatically collect approximate location information (such as your city) or, with your consent, precise geographic location data from your mobile device when the app is running or when it is not, depending on your device settings. We may use and store this information to provide and improve features of our Services, for example, to tailor our Services to your location or provide local offers.
Inferences about you. We combine the information we collect, generate, or otherwise obtain to draw inferences about your preferences and interests in order to provide and personalize our Services and tailor the advertising we and our partners display or offer to you.
Personal Information We Obtain From Third Parties
We may also receive certain categories of personal information from third parties, such as third-party websites, applications, social media networks, and services, our travel providers, and other business partners. If you are an existing Arvie user, we will combine this information with information we collect through our Services and use and share it for the purposes described in this Policy. Categories include:
Your name
Email address, phone number or other contact information
Social media data (e.g., profile name, age, gender, photograph, interactions with Arvie content)
Browsing, subscription, booking, trip, purchase, usage, and advertising details, including information relating to your interactions with our advertising and marketing materials and demographic information about users of our Services
HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes (“Purposes”):
Provide the Services. To provide you with the services, products, and functionality offered through our Services and to fulfill your requests, including facilitating and processing bookings with our travel providers, reviewing travel providers, paying for travel providers’ products and services through our Services, and notifying people you add to, or otherwise request to notify of, your bookings.
Authenticate your account credentials and identify you, as necessary to log you into the Services and ensure the security of your account.
Communicate with you about your account or use of or subscription to our Services, including soliciting reviews and feedback, sending alerts and notifications you have subscribed to, providing updates regarding itineraries, sending booking confirmations, servicing and administrative emails, or other notices required by law.
Send you marketing communications, including information about services, memberships, or products offered by Arvie or our business partners, as permitted by law.
Operate and improve our Services and develop new services and products, including using analytics to better understand how you use our Services.
Process your payment information for membership subscription fees. Payments are processed through Stripe. We do not collect or have access to payment card details entered into the Stripe platform via the Stripe API.
Provide services and information to travel providers, including user feedback and usage details.
Tailor your experience with our Services, including by making inferences about your preferences to offer better search results and more relevant recommendations.
Provide you more relevant advertising on and off our Services, including personalized offers and advertisements based on your preferences.
Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
Comply with our policies, procedures, and legal obligations, including responding to lawful requests from competent authorities.
As otherwise consented to by you, or as required or permitted by applicable law.
Subscriptions, Renewals, and Refunds. If you are an Arvie Pro member, your subscription, renewal, and refund rights are governed by our Terms & Conditions. We may securely store your payment information to process renewals unless you cancel before the renewal date.
ELECTRONIC COMMUNICATIONS
Consistent with the above Purposes and as permitted by applicable law, we may communicate with you via electronic messages, including email, text message, or mobile push notification, to:
Send you information relating to our Subscription and other Services, including booking confirmations and updates, receipts, technical notices, updates, security alerts, and support and administrative messages.
Send you marketing communications. Subject to your choices and applicable law, we may communicate with you about contests, offers, promotions, rewards, upcoming events, and other news about products and Services offered by us, our affiliates, our travel providers, and our business partners.
Text Messaging Program
By providing your mobile number and opting in, you consent to receive SMS or MMS messages from Arvie regarding your account, bookings, renewals, exclusive offers, and Arvie-related news. Message frequency varies, up to 8 messages per month. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of purchase.
You may withdraw your consent at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected].
Canadian Residents
In compliance with Canada’s Anti-Spam Legislation (CASL), Arvie will only send promotional text messages or emails to Canadian users who have provided express consent. You may withdraw consent at any time by using the unsubscribe or STOP functionality or by contacting us directly.
OUR ROLE AS DATA CONTROLLER
For the purposes of the General Data Protection Regulation (“GDPR”) in the European Union, the UK GDPR, and similar data protection regimes, we generally act as a data controller, meaning we determine the purposes and means of processing your personal information. Our travel providers, to whom we may connect you or process your reservations through, may also act as data controllers. To learn more about how a travel provider may use your personal information, you should review its privacy notice.
PROCESSING BASES AND CONSEQUENCES
When we process your personal information, we rely on the following legal bases:
Performance of the contract we have with you. For example, if you use our Services to book a campground or RV park, we process your information to allow the provider to complete and administer that booking.
Compliance with legal obligations. For example, we may be required to comply with lawful requests from competent authorities, respond to subpoenas, or maintain transaction records for tax purposes.
To serve our legitimate interests. This includes tailoring your experience with our Services, conducting analytics and advertising, preventing fraud, ensuring system security, and improving our products and services — provided that such processing does not outweigh your rights and freedoms.
Consent. Where required under applicable law (for example, for sending certain marketing communications or processing sensitive personal data you provide voluntarily), we rely on your consent. You may withdraw your consent at any time by contacting us at the details provided below.
When we use personal information to meet our legitimate interests, we take steps to ensure that your rights and freedoms are not infringed. You also have the right to object to such processing as described in the Your Choices and Rights section below.
AGGREGATE INFORMATION
We may aggregate personal information collected directly from you, information generated about you by us, and information obtained from third parties (with your consent, where required) with personal information collected about other users to produce general statistics that cannot be linked to you or any other specific user.
Information that has been aggregated and de-identified is no longer considered “personal information” and may subsequently be used for any purpose.
ANONYMIZED INFORMATION
We may process information that cannot be linked to you or any other specific user using any means available to us, either because it was collected anonymously or has been subsequently anonymized. Information that is anonymous or has been anonymized is no longer considered “personal information” and may subsequently be used for any purpose.
HOW WE SHARE YOUR INFORMATION
We disclose the personal information we collect (or otherwise generate or obtain) as follows:
With our travel providers. We share your information with travel providers such as RV parks, campgrounds, national and state parks, and other booking platforms to provide the Services. This may include your name, contact information, itinerary details, preferences, special requests, account information, and other information as required by the travel provider. If you provide a mobile phone number, travel providers may send you text messages regarding your booking.
With other business partners. We share information with other third-party business partners for their own marketing purposes, including online advertisers or ad tech companies, where permitted under law.
Trips shared by you. If you share itineraries or routes through our Services, those individuals will have access to the information you provide.
With social networking services. If you link or interact with Arvie on social media, we may share your information with the social platform or receive data from it.
With third-party login services. If you use a third-party service (e.g., Facebook) to log into your Arvie account, we share certain information with that provider.
Content you publish. If you submit reviews, blogs, or other content through our Services, you authorize us to publish it across our platforms.
To process payments. Payments are handled by Stripe. You will submit payment details directly to Stripe via its API; Arvie does not access or store your card information. We may share payment-related information (excluding card numbers) with fraud detection or compliance services.
With other service providers. We share information with vendors who perform services on our behalf, such as hosting, analytics, customer support, fraud prevention, and marketing message delivery.
With SMS and communication providers. We may share your name, phone number, and consent records with third-party vendors such as Twilio or Klaviyo for the purpose of delivering SMS or email messages on our behalf. These vendors are prohibited from using your information for other purposes.
In the event of a corporate transaction. We may disclose or transfer your information in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
To protect rights and property. We may disclose your information where we believe in good faith it is necessary to protect our rights, the integrity of our Services, personal safety, or to detect, prevent, and address fraud or security issues.
To comply with law. We may disclose your information to government authorities or other relevant third parties to comply with applicable legal requirements.
Aggregate information. We may share aggregated or de-identified data at our discretion.
At your request. We also share your information as directed by you or with your consent.
HOW WE STORE AND PROTECT YOUR INFORMATION
Arvie maintains commercially reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
When your payment information is transmitted to or through our Services, it is protected by cryptographic protocols. Arvie does not collect or store cardholder data submitted through Stripe; such data is transmitted directly to Stripe via its API. Arvie may store limited billing-related information (such as billing address and transaction records) to maintain compliance, process renewals, and facilitate refunds.
However, we cannot guarantee that transmissions of your payment information or your other information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Arvie or our third-party service providers. Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control.
You play an important role in keeping your information secure. You should not share your username, password, or other security information for your Arvie account with anyone. If we receive instructions using your username and password, we will assume you have authorized those instructions. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe your account has been compromised), please contact us immediately using the details in the How to Contact Us section below.
Retention
We may retain your personal information for as long as your account is active and for a period of time thereafter to allow you to re-activate your account without loss of information. We may also retain your personal information as necessary to:
Maintain logs and business records for analysis, security, and/or audit purposes
Comply with record retention requirements under applicable law
Deal with complaints regarding the Services
Comply with our legal obligations, protect or defend our rights, resolve disputes, and enforce our contracts
Maintain subscription renewal and refund records as required by applicable law and company policy
COOKIES AND INTEREST-BASED ADVERTISING POLICY
What Are Cookies?
Cookies and similar tracking technologies, such as beacons, scripts, pixel tags, and web beacons (collectively “cookies”), are small bits of text or code that are stored on a user’s device or browser. Cookies allow a website to remember information about a user’s visit. On mobile applications, we may use device identifiers and/or advertising IDs in a similar manner.
We and certain third-party partners (as described below) use cookies on our Website, in our mobile applications, and within emails or other communications we send to you. To the extent cookies result in the processing of your personal information, such processing is addressed in this Privacy Policy.
Types of Cookies We Use
First-party cookies. These are placed by us or service providers working on our behalf to support website functionality, security, and analytics.
Third-party cookies. These may be set by partners for analytics, advertising, or social media integration.
Session cookies. These are temporary and deleted once you close your browser.
Persistent cookies. These remain on your device after closing your browser and are used to recognize you when you return.
Our Advertising Cookies
We work with third parties that place cookies on our Website to provide services including:
Ad Targeting. Third-party advertising companies may collect information about your visits to our Website and other sites to serve you targeted advertisements about goods and services likely to be of interest.
Advertising Analytics/Measurement. We use analytics tools, including Google Analytics 360, Google Tag Manager, and related advertising features (e.g., Google Remarketing, Google Ads Manager). These may use cookies to analyze user behavior across time and websites, generate reports, and help us create ad audiences. Where required, we use IP anonymization.
Remarketing Pixel Tags. We may place pixel tags (also known as clear gifs) on some Website pages to help deliver relevant advertisements to you on other websites based on your prior activity on our Services.
Local Storage Technologies. Our partners may use local storage (e.g., HTML5) to store content information and preferences.
Mobile Devices, Device Identifiers, and Hashed IDs
We and our partners may collect unique identifiers matched to your mobile device, including advertising IDs, to deliver customized ads or content while you use mobile applications or browse the internet. De-identified data may be combined with voluntarily submitted data (such as hashed email addresses) to deliver more relevant ads.
Your Cookie Choices
When you first visit our Website, where required by law, you will have the option to consent to or refuse non-essential cookies (such as advertising or functional cookies). You may also manage cookie preferences via:
Browsers. Most browsers accept cookies by default, but you can change settings to refuse or delete certain cookies.
Opt-out tools. Some third parties provide their own opt-out tools (e.g., Google Ads Preferences).
Mobile devices. Device operating systems allow you to limit ad tracking (e.g., “Limit Ad Tracking” on iOS, “Opt out of interest-based ads” on Android).
AppChoices. You may also use the DAA AppChoices app to manage behavioral advertising preferences on mobile devices.
Please note: without cookies, certain features of our Services may not function properly (e.g., saved logins, personalization). Even if you opt out, you may still see ads — but they will not be based on your browsing behavior.
Do-Not-Track Signals
Our Website does not currently recognize browser “Do Not Track” signals.
YOUR CHOICES AND RIGHTS
You have choices about how your personal information is used and disclosed. Depending on your jurisdiction, you may also have specific legal rights.
Email
If you no longer wish to receive marketing and promotional emails from Arvie, you may click the “unsubscribe” link in such emails to opt out of future marketing email communications. If you have an Arvie account, you may also opt out of marketing emails by sending a request to [email protected]. Please note that even if you opt out of marketing communications, we will continue to send you service-related communications, such as booking confirmations, account updates, subscription renewal notices, or other administrative messages.
Push Notifications (on Mobile Devices)
You can use the settings on your mobile device to enable or disable mobile push notifications from Arvie.
Text Messages
If you opt in to our SMS program, you may receive both transactional messages (such as booking confirmations, renewal reminders, and account alerts) and promotional messages (such as exclusive offers, updates, and news).
Message frequency: up to 8 messages per month.
Message and data rates: may apply.
Opt-out: You may withdraw your consent at any time by replying STOP to any message, adjusting your Arvie account settings, or contacting us at [email protected].
Help: For assistance, reply HELP or contact us directly.
Disclaimer: Carriers are not liable for delayed or undelivered messages.
Condition of purchase: Consent to receive text messages is not a condition of purchase.
Canadian Residents. In compliance with the Canadian Anti-Spam Legislation (CASL), Arvie will only send promotional text messages or emails to Canadian users who have provided express consent. You may withdraw consent at any time by using the unsubscribe/STOP functionality or by contacting us directly.
Cookies and Interest-Based Advertising
As described in the Cookies and Interest-Based Advertising Policy section above, you may manage your cookie preferences through browser settings, device controls, or opt-out tools provided by advertising partners. Please note that disabling cookies may affect the functionality of certain Services.
Application Location Data
As explained in the Information We Collect and Use section, we may collect approximate or precise location information with your consent. You can change your device privacy settings at any time to turn off sharing of location data. If you disable location services, some features of our Services may not function properly.
Sharing with Third Parties
As described in the How We Share Your Information section, we may share your information with travel providers, business partners, and other third parties. You may opt out of such sharing for marketing purposes by adjusting your Arvie account preferences or contacting us directly.
Access and Correction of Your Information
If you have created an online account with us and would like to review or update the information you provided, you can log into your account to view and update your information. You may also contact us at [email protected].
Legal Rights
Depending on where you live, you may have the following rights regarding your personal information:
Access. The right to request access to personal information we hold about you.
Correction/Update. The right to request correction or updating of inaccurate or incomplete personal information.
Deletion. The right to request deletion of your personal information, subject to certain legal or contractual obligations (e.g., retention of subscription or refund records).
Restriction. The right to restrict processing of your personal information in certain circumstances.
Portability. The right to request delivery of your personal information in a usable electronic format.
Objection. The right to object to our processing of your personal information, including for marketing purposes, where processing is based on legitimate interests.
Withdrawal of Consent. Where we rely on your consent (e.g., for marketing emails or SMS in certain jurisdictions), you may withdraw your consent at any time.
California Residents. See the Additional Disclosures for California Consumers section below for information about specific rights available under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Canadian Residents. You may withdraw your consent at any time to the receipt of commercial electronic messages in compliance with CASL.
Other Jurisdictions. You may have additional rights under local law. Please contact us to exercise any applicable rights.
To exercise any of the above rights, please contact us using the details in the How to Contact Us section below. We may require verification of your identity before processing your request.
INTERNATIONAL TRANSFERS OF INFORMATION
Information about you may be transferred to, or accessed by, entities located inside and outside the United States as described in this Policy. Some of these entities may be located in countries that do not provide an equivalent level of protection for personal information as your home country.
We have put in place safeguards to provide adequate protection for transfers of certain information, in accordance with applicable legal requirements. These may include standard contractual clauses approved by regulatory authorities. For more information on the appropriate safeguards in place, or to request a copy of these safeguards, please contact us using the details listed in the How to Contact Us section below.
LINKS TO OTHER WEBSITES
Our Services may contain links to other websites, applications, or services that are not owned or controlled by Arvie, including links to websites of travel providers, advertisers, business partners, or affiliates. This Policy only applies to information collected by our Services.
We are not responsible for the privacy or business practices of any third-party websites linked to our Services. Your use of third-party websites and features is subject to the privacy policies posted on those websites. Your use of such websites is at your own risk, and we encourage you to read the privacy policies of any linked third-party websites you visit.
ADDITIONAL DISCLOSURES FOR CALIFORNIA CONSUMERS
These disclosures describe how Arvie collects, uses, processes, and discloses personal information of California consumers, and the rights you may have under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”). These disclosures supplement the Arvie Privacy Policy.
Categories of Personal Information Collected
In the past 12 months, we may have collected the following categories of personal information about California consumers:
Identifiers. Such as name, alias, email address, postal address, IP address, phone number, mobile number, and SMS opt-in/opt-out records.
Protected classifications. Such as gender, age, or other demographic data (where voluntarily provided).
Commercial information. Such as transaction history, subscription details, payment records, and refund/renewal data.
Internet or other electronic network activity. Such as browsing history, search history, interactions with our Services, and usage data.
Geolocation data. Such as approximate location or precise mobile device location, with your consent.
Visual information. Such as photographs or images you upload to our Services.
Inferences. Such as preferences, booking patterns, and interests derived from other personal information.
Sources of Personal Information
We collect personal information from:
You directly (through account creation, bookings, subscriptions, SMS/email opt-ins, and communications)
Your devices (through cookies, analytics, and app usage)
Travel providers (through bookings and reservations)
Business partners and service providers (for marketing, advertising, and analytics)
Social media networks (if you link accounts or interact with Arvie content)
Purposes for Collecting and Using Personal Information
We use personal information for the purposes described in the How We Use Your Information section, including to:
Send marketing communications, with consent where required
Personalize your experience and advertising
Comply with legal obligations
Detect and prevent fraud and unauthorized activity
Disclosures of Personal Information
We may disclose the categories of personal information listed above to:
Travel providers, for purposes of processing bookings and reservations
Service providers, including payment processors, SMS/email vendors, analytics providers, and hosting services
Business partners, for joint marketing and promotional purposes (where permitted by law)
Social media platforms, when you connect or share information
SMS carriers and vendors, for delivery of text messages (subject to opt-out rights via STOP/HELP)
Legal authorities, where required by law
Corporate successors, in the event of mergers, acquisitions, financings, reorganizations, or asset transfers
Some disclosures may be considered a “sale” or “sharing” of personal information under California law, particularly when identifiers, device information, or inferences are shared with ad tech providers for targeted advertising.
California Privacy Rights
California residents have the right to:
Know. The categories and specific pieces of personal information we collect, use, disclose, sell, or share.
Delete. The right to request deletion of personal information, subject to retention obligations (such as subscription, renewal, or refund records).
Correct. The right to request correction of inaccurate personal information.
Opt Out. The right to opt out of the sale or sharing of personal information for cross-context behavioral advertising.
Limit Use of Sensitive Information. The right to limit the use of sensitive personal information, including SMS consent records and precise geolocation.
Non-Discrimination. The right not to be discriminated against for exercising these rights.
Exercising Your Rights
You may exercise these rights by contacting us at [email protected]. We may need to verify your identity before completing your request. Authorized agents may act on your behalf with proper authorization.
Right to Opt Out of Sale/Sharing
You may opt out of the sale or sharing of personal information by contacting us at [email protected] or by adjusting your Arvie account preferences.
CHILDREN
Our Services are not directed at or intended for use by children. We do not knowingly collect information from children under 16 years of age. If you become aware that your child, or any child under your care, has provided us with personal information without your consent, please contact us immediately using the details in the How to Contact Us section below. If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will delete that information as quickly as possible.
CHANGES TO THIS POLICY
Except to the extent limited by applicable law, we will update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors, by prominently posting notice of the update on our Services. The updated Privacy Policy will include a new effective date.
If we make changes that materially impact previously collected personal information, we will make reasonable efforts to provide notice and obtain consent where required by law.
To request a copy of this Policy, or to request a copy of the Privacy Policy in place at the time you signed up for an account, please contact us at the details below.
HOW TO CONTACT US
If you have any questions about this Privacy Policy, your rights, or the way in which your personal information has been used, please contact us:
